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Household Satisfaction on Solid Waste Collection Services Conducted by Ngos in Mymensingh Municipality, Bangladesh

Tajrin Farhana Khanom*
Department of Environmental Science, Bangladesh Agricultural University, Mymensingh-2202, Bangladesh

Thahsin Farjana
Department of Parasitology, Bangladesh Agricultural University, Mymensingh-2202, Bangladesh

Abdullah Al Mamun
Department of Agronomy, Bangladesh Agricultural University, Mymensingh-2202, Bangladesh

Ahmed Hossain
Department of Biotechnology, Bangladesh Agricultural University, Mymensingh-2202, Bangladesh

Md. Abdul Baten
Department of Environmental Science, Bangladesh Agricultural University, Mymensingh-2202, Bangladesh

Abstract/ Executive Summary:

The present study was conducted on solid waste management of Mymensingh municipality to find out the household satisfaction of solid waste collection services conducted by NGOs and to find out the factors associated with household satisfaction of waste collection. The study was performed with 120 respondents from ward no 4, 6 and 8 (NGOs working area) and ward no 18 (non NGOs area) of Mymensingh municipality. Data were collected using a questionnaire. The most of the respondents in the study areas were middle (13-50) aged with highest educational qualification at graduate level. Frequency of waste collection was regular. Results showed that 87.5% of the respondents were willing to pay service charge. The higher satisfaction rate for household waste collection service was observed in male (79.01%), old aged (82.05%), illiterate (80%), business person (83.34%) with medium income (80.35%) groups. The findings also showed that age, education, occupation, income status had significant (p<0.05) positive correlation with the satisfaction of solid waste collection services. Maximum satisfaction level was observed in MATI NGO’s working areas whereas minimum satisfaction level was observed in the non NGO’s area. From this study it is recommended that solid waste collection time should be properly maintained and NGOs showed increase manpower, labor cost, and transport. NGOs or other organization (government and private) should take more effective steps for increasing service availability in the study area.

Keywords: Household satisfaction, Management practice, Solid waste, Municipal area, Mymensingh.

Location: Mymensingh Municipality

Start Date:

End Date:

Program Area: Risk Management in Agriculture

Non-commodity: Livelihood

Objectives:

The present work was undertaken to evaluate the household satisfaction in the working area at Mymensingh Municipality with the following objectives: i. to determine the characteristics of the household respondents and ii. to assess the satisfaction of household respondents on solid waste collection services conducted by NGOs and non NGOs.

Methodology:

The study was conducted in 4 wards of Mymensingh Municipality. The numbers of the wards were selected at random and those were 4, 6, 8 and 18. The areas of those wards were Shankipara, Cantonment road, Amlapara, Swadeshibazar, Chotobazar, Barabazar, Trankportti and Kristopur, respectively for the study purpose. The study areas are located about 5-6 km North West and South East from the BAU Campus. Sampling procedure and development of a survey schedule The people of municipality areas constituted the population and the population of the study area constituted 120 households. Out of 120 households, 30 households were selected from ward no.4 where waste collection was being conducted by MATI NGO, 30 households were selected from ward no. 6 where waste collection was being conducted by SBSUS, 30 household were selected from ward no. 8 where waste collection was being conducted by TUS and 30 households were selected from word no. 18 where waste collection was being conducted by nonNGOs. Data were collected by systematic random sampling technique. In order to collect relevant information a survey schedule/ questionnaire was prepared to collect the various socio-economic aspects and performance about waste collection services and household satisfaction. Data collection and tabulation of the data In order to collect the required information on various aspects of the study, an interview schedule was carefully prepared to satisfy the objectives of the research. Direct question, open questions and different scales were used to obtain reliable information. The questions were arranged systematically and presented clearly before the respondent. The data were collected from 120 respondents from July to October 2010. The author collected information through personal interview from the individual respondent at their home. Questions were asked systematically and explanations were made wherever it was felt necessary. The information supplied by the respondents was recorded directly on the interview schedule. After completion of field survey all the interview schedules were set for its data tabulation for coding and reduction. All the individual variables of the interview schedules were transferred to a master sheet. Selection of variables of the study Resident’s satisfaction on the solid waste collection service was the main focus of this study. Adequate care was taken in selecting the dependent and independent variables of the study. The following variables were selected for the study: Socio demographic and economic characteristics of respondents The Socio-economic and demographic characteristics of respondents were the independent variables in this study. The selected characteristics were the gender, age, educational qualification, occupation of the respondents, income level of the respondent, family size of the respondent and description of household patterns. Educational level of a respondent was measured by the number of year of schooling he or she completed. The main income source of respondent a year was assessed as his occupation. A score of 1 was given when his occupation was business, for housewife was 2, for service it was 3, for lobour that was 4, for retired person that was 5. The family incomes were divided into three broader levels low, medium and high income groups. The family size of respondent women refers to the total member of individuals of the family including husband, wife, children and other dependents. The household pattern was measured by the area of the raised land in which the household has its entire dwelling unit. It includes Kutcha, ground floor pucca, multihousing, slums. For kutcha the score was 1, for ground floor pucca the score was 2, for multi housing was 3, for slum the score was 4. Measurement of dependent variable Household satisfaction of solid waste collection services conducted by MATI, SBSUS, TUS NGO’s and nonNGOs in Mymensingh municipality was the dependent variable of this study. It was selected statements. A rating scale was used for measuring the household satisfaction of solid waste collection services conducted by NGOs. The scale contained 8 selected characteristics related to NGOs in which the households expressed them of satisfaction. Each household indicated the extent of satisfaction and dissatisfaction was 2 and 1, respectively. Solid waste collection services The respondents were actually taken the offer from different organizations for waste collection services. Satisfaction factor about frequency of waste collection According to the respondents, for waste collection after 1-2 days the score was 1, for daily waste collection the score was 2 and for waste collection after few days the score was 3. Satisfaction factor about time of waste collection According to the respondents for morning times of waste collection from door to door the score was 1, for noon the score was 2 and for afternoon that was scored 3. Willing to pay service charge According to the respondent the agreement for pay service charge the score was 1 and disagree to pay service charge that was scored 2.

Source of Information: International Journal of Natural and Social Sciences, 2015, 2(4): 14-22 ISSN: 2313-4461

Article Link (Online Journal):

Funding Source:

Budget:

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Achievement/Findings:

The following conclusion may be made on the basis of the findings of the study and logical interpretation. From the study, it was evident that residents were generally satisfied in solid waste collection services conducted by NGO. Finally among three NGO’s and non NGO, MATI NGO’s performance was the best. In particular residents were satisfied with the cleaners. Improvements to the service would be one step towards encouraging household to reuse of waste, recycling and act more environmentally. About two thirds of the household owner was even willing to pay service charge for effective solid waste collection services. The finding also showed that age, education, occupation, income status had significant positive correlation with the satisfaction of the solid waste collection services conducted by NGO. Here the continuous study on solid waste may be highly recommended to ensure sound environment. Problem faced by the household owners if monitored and solved by the NGO may play an effective role in solid waste collection services. From this study it is recommended that solid waste collection time should be properly maintained and NGOs showed increase manpower, labor cost, and transport. NGOs or other organization (government and private) should take more effective steps for increasing service availability in the study areas, they should increase awareness level to people.

Knowledge Management: Journal